Return Policy

Returns

You have 30 days after purchase (in store) or 30 days after carrier-confirmed delivery (shipped orders) to request a return. To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Approved refunds go to the original form of payment.

To start a return, contact us at store@juilliard.edu. If your return is approved, we’ll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Returns may be subject to a restocking fee.

Non-returnable items

We cannot accept returns or exchanges on:

Sheet music, books and other copyrighted material, including Curtain Call sheet music and books (textbooks follow the textbook policy below)
Clearance and final sale items
Gift cards
Items that come in contact with the face or skin, including drinkware, pitch pipes, Beltboxes, and reeds and strings that have been installed on an instrument
Textbooks and course materials bought or returned outside the textbook return window (see below)

Curtain Call apparel and merchandise follow the standard return policy above. Please get in touch if you have questions about a specific item.

Textbooks

Textbooks must be returned in their original packaging with the receipt. Textbooks bought between the first day of classes and 30 days after it may be returned or exchanged until that 30-day deadline. For spring 2027, that window is January 11–February 10, 2027. Textbooks bought before classes begin or after the deadline are final sale.

Damages and other issues

Please inspect your order when it arrives, and contact us right away if an item is defective, damaged or not what you ordered. We will review the issue and work with you to resolve it.

Exchanges

For online orders, the fastest way to exchange is to request a return and, once it is approved, place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund is issued automatically to your original payment method. Processing times vary by financial institution and may take up to 10 business days.

Shipping and fees

Service fees and shipping and handling charges are non-refundable. For international orders, duties, taxes and customs fees are the recipient’s responsibility and are non-refundable.

Questions